Privacy Policy
How we collect, use and protect your personal information.
Solaviva is a trading name of Solar Hub Australia Pty Ltd (ABN 13 649 446 533) (“Solaviva”, “we”, “us”). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information you provide to us, such as your name, phone number, email address, property address or postcode, electricity bills or usage data, and details about your project. We may also collect technical information when you use our website, such as browser type and pages visited, through cookies and analytics tools.
How we collect it
We collect information when you submit a form on our website, call or email us, request a quote, or engage us for services. We may also receive information from third parties you authorise, such as your electricity retailer or network operator.
How we use it
- To respond to your enquiry and prepare quotes
- To design, install, commission and support your system
- To lodge network applications and incentive claims (for example, STC and state scheme paperwork)
- To meet legal, safety and compliance obligations
- To improve our website and services
- To send you information about our services, where you have agreed. You can opt out at any time.
Disclosure
We may share your information with service providers who help us deliver our services, such as installers, equipment suppliers, network operators, incentive scheme administrators, IT and website hosting providers. We do not sell your personal information. Some providers may store data outside Australia, and we take reasonable steps to ensure they protect it.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Please do not send sensitive information, such as bank details, through our website forms.
Cookies and analytics
Our website may use cookies and analytics services (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below.
Complaints
If you have a privacy concern, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Solaviva (Solar Hub Australia Pty Ltd)
43 Egerton St, Silverwater NSW 2128
Phone: 1300 723 703
Email: admin@solaviva.com.au
Last updated: November 2026